PPS FAQs
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Q1.
PPS is shutdown by Windows operating system when read or write operation is performed.
The PPS is making
use of timer for read and write operation. The default timer used is
high resolution timer, which may not be supported by certain systems. In
this case, user may select the multimedia timer from the Setup Port
under the Settings menu. With multimedia timer, the read and write
operation will be slower.
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Q2.
PPS display "Device not responding" when read or write operation is performed.
The
possible causes of this problem are as follows:
Wrong
parallel port configuration
From the PPS, click Settings -> Setup Port and then
configure the parallel port accordingly.
Cables
are not connected
Check to see that all cables are connected properly.
Incorrect
programmer box version
Ensure that you are using the parallel version of the
programmer box and not the serial version.
No
power supplied to programmer box
Check to see that the programmer box is connected to the power
adapter, and that the power adapter is plugged into a working power
socket.
Device
not responding
Remove pager from the cradle. Insert a size AA battery
BACKWARDS into the pager and wait for 2 seconds. The pager has now
been reset. Remove the battery and reconnect the pager to the
programmer.
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Q3.
PPS displays "Read checksum error" when read operation is performed.
The
possible causes of this problem are as follows:
Intermittent
open connection between 4-pin programmer probe and pager
Change the programmer probe and try again.
Other
software applications are affecting the communication timing between
the PPS and pager
Close all applications and try again.
Eeprom data in the
pager is corrupted
Erase the eeprom content in service mode, configure all the
intended programmer settings and write it back to pager. Read from
pager again to make sure problem is gone.
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Q4.
PPS displays "Write checksum error" when write operation is performed.
The
possible causes of this problem are as follows:
Intermittent
open connection between 4-pin programmer probe and pager
Change the programmer probe and try again.
Other
software applications are affecting the communication timing between
the PPS and pager
Close all applications and try again.
Eeprom data in the
pager is corrupted
Erase the eeprom content in service mode, configure all the
intended programmer settings and write it back to pager. Read from
pager again to make sure problem is gone.
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to Top
Q5. PPS displays "Write checksum error" when write operation is performed.
The possible causes of this problem are as follows:
Intermittent open connection between 4-pin programmer probe and pager
Change the programmer probe, erase the pager in service mode and try again.
Other software applications are affecting the communicating timing between the programmer software and pager
Close all applications and try again.
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Q5. Failed to read/write in service mode in Windows XP Professional and Windows 2000.
The possible causes of this problem are as follows:
You are logged in as Normal User where you do not have write access to Program Files Folder
Uninstall the PPS and re-install it to folder other than Program File Folder and Windows Folder.
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Q6. Not able to save the PPS settings in Windows XP Professional and Windows 2000. (e.g.: After you choose from using parallel port to using COM port, closing the PPS and re-launch the PPS, parallel port will still be chosen.)
The possible causes of this problem are as follows:
You are logged in as Normal User where you do not have write access to Program Files Folder.
Uninstall the PPS and re-install it to folder other than Program File Folder and Windows Folder.
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PPS FAQs
Q1. What are the settings of the
parallel port for the PPS?
The PPS is using the parallel port to communicate with the pager. The
required
settings of the parallel port are as follows:
IO Address: 0378
Printer Mode: EPP/ECP or Bi-Directional
You may follow the procedure below to view the parallel port settings:
• Select Control Panel->System->Hardware->Device Manager->Ports (COM &
LPT) ->ECP Printer Port (LPT1)->Properties->Resources->I/O
Range->Settings (0378…)
If
the IO address is not correct, you may follow the procedure below to
change to the correct setting:
- From the PPS,
select Settings->Setup Port->Address (enter the correct IO address as
specified by the system)
If the printer mode
is not correct, you may follow the procedure below to change to the
correct setting:
- Restart your
machine.
- Press F10 to
enter the Setup during system booting.
- Select
Advanced->Device Options->Printer Mode (use the right arrow key to
select either EPP/ECP or Bi-Directional).
- Save the changes
and exit.
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Q2.
The PPS cannot open parallel port when it is launched.
The possible causes of this problem are
as follows:
- Incorrect parallel port address.
Ensure that the parallel port address
is correct. From the PPS, click Settings -> Setup Port and change the
address according to your PC specifications. The default value is 0378.
- Software installation without
administrator right in Windows 2000 or XP Professional.
Uninstall software, log in Windows as administrator and install
software again.
- Programmer driver for Win2000
or XP is not installed.
Click here to download drive and follow the instructions to
install the driver.
- Conflict with other external
peripherals attached to the PC.
Disconnect the external peripherals, restart the machine and try again.
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Q3.
The PPS is shutdown by Windows operating
system when read or write operation is performed.
The PPS is making use of timer for read and write operation. The default
timer used is high resolution timer, which may not be supported by
certain systems. In this case, user may select the multimedia timer from
the Setup Port under the Settings menu. With multimedia timer, the read
and write operation will be slower.
Back to Top
Q4. The PPS cannot communicate with the pager when read or write operation Is performed.
The
possible causes of this problem are as follows:
From the PPS, click Settings -> Setup Port and then
configure the parallel port accordingly.
Check to see that all
cables are connected properly.
Ensure that you are using the parallel version of the programmer box and
not the serial version.
Check to
see that the programmer box is connected to the power adapter, and that
the power adapter is plugged into a working power socket.
Remove
pager from the cradle. Insert a size AA battery BACKWARDS into the pager
and wait for 2 seconds. The pager has
now been reset. Remove the battery and
reconnect the pager to the
programmer.
Back to Top
Q5. The PPS displays read checksum error when read operation is
performed.
The
possible causes of this problem are as follows:
Change
the programmer probe and try again.
Close all applications and try again.
Erase the eeprom
content in service mode, configure all the intended programmer settings
and write it back to pager. Read from pager again to make sure problem
is gone.
Back to Top
Q6. The PPS displays write checksum error when write operation is
performed.
The
possible causes of this problem are as follows:
Change
the programmer probe, erase the pager in service mode and try again.
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to Top
Q7. The
PPS cannot open COM port when it is launched.
The possible causes of this problem are as follows:
Connect the USB
cable. Go to Settings -> Setup Port. Press OK and it will automatic
detect
the COM port.
Restart the PC.
Q8.
The PPS cannot find COM port when ‘Use COM Port’ is clicked.
The possible causes of this problem are as follows:
Connect the USB
cable. Go to Settings -> Setup Port. Press OK and it will automatic
detect
the COM port.
Restart the PC.
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Q9.
The PPS displays programmer box not responding when read or write
operation is performed.
The possible causes of this problem are as follows:
-
The USB cable was connected but has been unplugged
previously while the PPS is still open.
Close the PPS. Re-connect the USB cable and re-launch the PPS.
-
For Windows 2000, the driver may be
not properly loaded.
Restart the PC.
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Q10. The PPS displays error code 0x01, 0x02, 0x03, 0x04, 0x05 when read
or write operation is performed.
The possible causes of this problem are as follows:
-
The programmer box has gone into a wrong state.
Close
the PPS. Re-connect the USB cable and re-launch the PPS.
-
For windows
2000, the driver may be not properly loaded.
Restart the PC.
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Q11.
The PPS displays programmer box error or communication error when read
or write operation is performed.
The possible causes of this problem are as follows:
Close the PPS. Re-connect the USB cable and re-launch the PPS.
Close the PPS.
Re-connect the USB cable and re-launch the PPS.
Restart the PC.
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Q12. Problem: Failed to read/write in service mode in Windows XP
Professional and Windows 2000.
The
possible causes of this problem are as follows:
Uninstall the PPS and re-install it to folder other than Program File
Folder and Windows Folder.
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Q13. Problem: Not able to save the PPS settings in Windows XP
Professional and Windows 2000. (e.g.: After you choose from using
parallel port to using COM port, closing the PPS and re-launch the PPS,
parallel port will still be chosen.)
The
possible causes of this problem are as follows:
Uninstall the PPS and
re-install it to folder other than Program File Folder and Windows
Folder.
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