FAQ

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Q1. PPS is shutdown by Windows operating system when read or write operation is performed.

The PPS is making use of timer for read and write operation. The default timer used is high resolution timer, which may not be supported by certain systems. In this case, user may select the multimedia timer from the Setup Port under the Settings menu. With multimedia timer, the read and write operation will be slower.

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Q2. PPS display “Device not responding” when read or write operation is performed.

The possible causes of this problem are as follows:

Wrong parallel port configuration

From the PPS, click Settings -> Setup Port and then configure the parallel port accordingly.

Cables are not connected

Check to see that all cables are connected properly.

Incorrect programmer box
version

Ensure that you are using the parallel version of the programmer box and not the serial version.

No power supplied to programmer box

Check to see that the programmer box is connected to the power adapter, and that the power adapter is plugged into a working power socket.

Device not responding

Remove pager from the cradle. Insert a size AA battery BACKWARDS into the pager and wait for 2 seconds. The pager has now been reset. Remove the battery and reconnect the pager to the programmer.

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Q3. PPS displays “Read checksum error” when read operation is performed.

The possible causes of this problem are as follows:

Intermittent open connection between 4-pin programmer probe and pager

Change the programmer probe and try again.

Other software applications are affecting the communication timing between the PPS and pager

Close all applications and try again.

Eeprom data in the pager is corrupted

Erase the eeprom content in service mode, configure all the intended programmer settings and write it back to pager. Read from pager again to make sure problem is gone.

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Q4. PPS displays “Write checksum error” when write operation is performed.

The possible causes of this problem are as follows:

Intermittent open connection between 4-pin programmer probe and pager

Change the programmer probe and try again.

Other software applications are affecting the communication timing between the PPS and pager

Close all applications and try again.

Eeprom data in the pager is corrupted

Erase the eeprom content in service mode, configure all the intended programmer settings and write it back to pager. Read from pager again to make sure problem is gone.

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Q5. PPS displays “Write checksum error” when write operation is performed.

The possible causes of this problem are as follows:

Intermittent open connection between 4-pin programmer probe and pager

Change the programmer probe, erase the pager in service mode and try again.

Other software applications are affecting the communicating timing between the programmer software and pager

Close all applications and try again.

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Q5. Failed to read/write in service mode in Windows XP Professional and Windows 2000.

The possible causes of this problem are as follows:

You are logged in as Normal User where you do not have write access to Program Files Folder

Uninstall the PPS and re-install it to folder other than Program File Folder and Windows Folder.

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Q6. Not able to save the PPS settings in Windows XP Professional and Windows 2000. (e.g.: After you choose from using parallel port to using COM port, closing the PPS and re-launch the PPS, parallel port will still be chosen.)

The possible causes of this problem are as follows:

You are logged in as Normal User where you do not have write access to Program Files Folder.

Uninstall the PPS and re-install it to folder other than Program File Folder and Windows Folder.

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PPS FAQs

Q1. What are the settings of the parallel port for the PPS?

The PPS is using the parallel port to communicate with the pager. The required settings of the parallel port are as follows:

IO Address: 0378

Printer Mode: EPP/ECP or Bi-Directional

You may follow the procedure below to view the parallel port settings:

• Select Control Panel->System->Hardware->Device Manager->Ports (COM & LPT) ->ECP Printer Port (LPT1)->Properties->Resources->I/O Range->Settings (0378…)

If the IO address is not correct, you may follow the procedure below to change to the correct setting:

• From the PPS, select Settings->Setup Port->Address (enter the correct IO address as specified by the system)

If the printer mode is not correct, you may follow the procedure below to change to the correct setting:

• Restart your machine.
• Press F10 to enter the Setup during system booting.
• Select Advanced->Device Options->Printer Mode (use the right arrow key toselect either EPP/ECP or Bi-Directional).
• Save the changes and exit.

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Q2. The PPS cannot open parallel port when it is launched.

The possible causes of this problem are as follows:

• Incorrect parallel port address.

Ensure that the parallel port address is correct. From the PPS, click Settings -> Setup Port and change the
address according to your PC specifications. The default value is 0378.

• Software installation without administrator right in Windows 2000 or XP Professional.Uninstall software, log in Windows as administrator and install software again.
• Programmer driver for Win2000 or XP is not installed.
  Click here to download drive and follow the instructions to
  install the driver.
• Conflict with other external peripherals attached to the PC.

Disconnect the external peripherals, restart the machine and try again.

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Q3. The PPS is shutdown by Windows operating system when read or write operation is performed.

The PPS is making use of timer for read and write operation. The default timer used is high resolution timer, which may not be supported by certain systems. In this case, user may select the multimedia timer from the Setup Port under the Settings menu. With multimedia timer, the read and write operation will be slower.

Back to Top

Q4. The PPS cannot communicate with the pager when read or write operation Is performed.

The possible causes of this problem are as follows:

• Wrong parallel port configuration.

From the PPS, click Settings -> Setup Port and then
configure the parallel port accordingly.

• Cables are not connected.

Check to see that all cables are connected properly.

• Incorrect programmer box version.

Ensure that you are using the parallel version of the programmer box and not the serial version.

• No power supplied to programmer box.

Check to see that the programmer box is connected to the power adapter, and that the power adapter is plugged into a working power socket.

• Device not responding

Remove pager from the cradle. Insert a size AA battery BACKWARDS into the pager and wait for 2 seconds. The pager has now been reset. Remove the battery and reconnect the pager to the programmer.

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Q5. The PPS displays read checksum error when read operation is performed.

The possible causes of this problem are as follows:

• Intermittent open connection between 4-pin programmer probe and pager.

Change the programmer probe and try again.

• Other software applications are affecting the

• communication timing between the PPS and pager.

Close all applications and try again.

• Eeprom data in the pager is corrupted.

Erase the eeprom content in service mode, configure all the intended programmer settings and write it back to pager. Read from pager again to make sure problem is gone.

Back to Top

Q6. The PPS displays write checksum error when write operation is performed.

The possible causes of this problem are as follows:

• Intermittent open connection between 4-pin programmer probe and pager.

Change the programmer probe, erase the pager in service mode and try
again.

• Other software applications are affecting the communicating timing between the programmer software and pager.

• Close all applications and try again.

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Q7. The PPS cannot open COM port when it is launched.

The possible causes of this problem are as follows:

• The programmer box is not connected.

Connect the USB cable. Go to Settings -> Setup Port. Press OK and it will automatic detect the COM port.

• For Windows 2000, the driver may be not properly loaded.

Restart the PC.

Q8. The PPS cannot find COM port when ‘Use COM Port’ is clicked.

The possible causes of this problem are as follows:

• The programmer box is not connected.

Connect the USB cable. Go to Settings -> Setup Port. Press OK and it will automatic detect the COM port.

• For Windows 2000, the driver may be not properly loaded.

Restart the PC.

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Q9. The PPS displays programmer box not responding when read or write operation is performed.

The possible causes of this problem are as follows:

• The USB cable was connected but has been unplugged previously while the PPS is still open.

Close the PPS. Re-connect the USB cable and re-launch the PPS.

• For Windows 2000, the driver may be not properly loaded.

Restart the PC.

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Q10. The PPS displays error code 0x01, 0x02, 0x03, 0x04, 0x05 when read or write operation is performed.

The possible causes of this problem are as follows:

• The programmer box has gone into a wrong state. Close the PPS. Re-connect the USB cable and re-launch the PPS.

• For windows 2000, the driver may be not properly loaded.

Restart the PC.

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Q11. The PPS displays programmer box error or communication error when read or write operation is performed.

The possible causes of this problem are as follows:

• The cable is unplugged during the operation.

Close the PPS. Re-connect the USB cable and re-launch the PPS.

• The programmer box has gone into a wrong state.

Close the PPS. Re-connect the USB cable and re-launch the PPS.

• For Windows 2000, the driver may be not properly loaded.

Restart the PC.

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Q12. Problem: Failed to read/write in service mode in Windows XP Professional and Windows 2000.

The possible causes of this problem are as follows:

• You are logged in as Normal User where you do not have write access to Program Files Folder.

Uninstall the PPS and re-install it to folder other than Program File Folder and Windows Folder.

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Q13. Problem: Not able to save the PPS settings in Windows XP Professional and Windows 2000. (e.g.: After you choose from using parallel port to using COM port, closing the PPS and re-launch the PPS, parallel port will still be chosen.)

The possible causes of this problem are as follows:

• You are logged in as Normal User where you do not have write access to Program Files Folder.

Uninstall the PPS and re-install it to folder other than Program File Folder and Windows Folder.